Terms and conditions

§ 1 Scope

(1) These terms and conditions (hereinafter “T&C”) apply to the use of the browser-based James Service WebApp (hereinafter “WebApp” or “platform”) as well as to all contracts concluded via the WebApp for digital content, services, subscriptions, bookings and community offerings.

(2) These T&C also apply to other digital offerings of James Service, in particular the James Angel Network and the Founder Family, insofar as no special terms apply to them. Special terms take precedence over these T&C.

(3) Insofar as individual offerings are also accessible via mobile devices or as an app, these T&C apply accordingly, unless special app terms have been agreed.

§ 2 Contracting party

The contracting party for all bookings, subscriptions and in-app purchases made through the WebApp is James Service, Elke Meise (hereinafter the “provider”):

Further information about the provider can be found in the legal notice of the WebApp. You can reach customer service for questions, returns and complaints by telephone at +31 (0)475 452 677, by e-mail at contact@james-service.com or via the contact form or live chat in the WebApp.

§ 3 Provision of the WebApp and technical requirements

(1) The provider declares that it has the technical facilities required for the proper operation of the WebApp and the provision of the booked services.

(2) The provider endeavours to keep the WebApp available at all times. However, there is no entitlement to uninterrupted availability, in particular not during maintenance work, server outages or disruptions beyond the provider’s control (force majeure).

(3) If it becomes apparent during use that the technical requirements are not met on the user’s side (e.g. outdated browser, blocked scripts) and the quality of the service can therefore not be guaranteed, the provider reserves the right to discontinue the service or to temporarily suspend the account.

§ 4 Conclusion of contract

(1) The presentation of services, features and subscriptions in the WebApp constitutes a binding offer by the provider.

(2) The contract is concluded when the user accepts the offer by clicking the corresponding button (e.g. “Book now – subject to charge”, “Subscribe”).

(3) Immediately after submitting the order, the user receives a confirmation by e-mail. A valid conclusion of contract always requires the ordering process to be fully completed by submitting the order.

§ 5 Payment due dates and subscription models

(1) One-off bookings: For one-off services or digital goods, the agreed price is due immediately upon purchase.

(2) Subscriptions: For paid subscriptions (e.g. premium features), the terms and prices shown in the WebApp at the time of conclusion apply. Subscriptions renew automatically for the respective booked period (e.g. month or year) unless terminated in due time.

(3) Instalment payments: Where individually agreed, the user receives an invoice for a down payment. Remaining amounts are due on the agreed dates.

(4) The provider reserves the right to cancel booked online seminars or live events for organisational reasons. In this case the price is refunded without delay.

§ 6 Founder Seats / Limited-time offers

(1) The provider may offer a limited number of so-called "Founder Seats" as part of introductory promotions. The number of available Founder Seats is stated in the respective offer.

(2) There is no entitlement to conclude a contract for a Founder Seat beyond the availability of the quota.

(3) The specific services, terms, prices and cancellation options of a Founder Seat result from the respective product description in the WebApp.

(4) Insofar as the Founder Seat includes a subscription, the provisions of these Terms and Conditions on subscriptions, prices and cancellation apply in addition.

(5) The provider is entitled to limit the allocation of Founder Seats to a certain number per person.

§ 7 Payment

(1) Payment is made via the payment service providers offered in the WebApp (e.g. credit card via Stripe, PayPal, SEPA direct debit, Sofortüberweisung/Klarna).

(2) Credit card: The card is charged upon completion of the order. Digital content is generally unlocked immediately after successful payment.

(3) PayPal: Payment is processed by the service provider PayPal. The user must be registered there and authorise the payment instruction.

(4) Payment in advance: If payment in advance is selected, the user receives the bank details in the order confirmation. Booked services are unlocked once payment has been received.

§ 8 Termination and cancellation by the user

(1) Cancellation of individual bookings: A booked service or event can be cancelled free of charge up to and including 14 working days before it begins. For cancellations between 13 and 6 working days before the start, 50 % of the amount is due. Within 5 working days before the start, the full amount is due.

(2) Termination of subscriptions: Users can terminate subscriptions at any time with effect from the end of the agreed term, either directly in their user account (dashboard) in the WebApp or by e-mail to customer service. A termination button is integrated in the user profile and easy to find.

(3) Rescheduling a booking to a different date counts as a cancellation of the original booking and a new booking. Cancellations must be made in text form (e.g. by e-mail or via the WebApp function).

§ 9 Early termination and suspension by the provider

(1) The provider has the right to terminate the contract without notice or to suspend the account if the user breaches these T&C, in particular in the event of abusive use, sharing of access credentials or payment default.

(2) The provider may withdraw from an order if proper performance is hindered by circumstances beyond its control (force majeure).

(3) In the event of early termination for cause by the provider, the provider is entitled to reimbursement of costs already incurred.

§ 10 Observance and protection of copyright and trademark rights

(1) The content provided within the WebApp (UI/UX design, scripts, graphics, podcasts, videos, source code, etc.) is protected by copyright and trademark law.

(2) The user is obliged to use the content only within the scope of the expressly permitted use (own private use).

(3) Any unauthorised use — in particular copying, passing on to third parties, scraping, reverse engineering or commercial exploitation of the WebApp content — is strictly prohibited and requires the prior written consent of the provider. This also applies after use has ended.

§ 11 Confidentiality of access credentials

The user is obliged to keep their individual access credentials (user name, password, PIN) for using the WebApp confidential and to protect them from access by third parties. Passing on or sharing accounts (account sharing) is not permitted. If misuse is suspected, the user must inform the provider without delay so that access can be blocked.

§ 12 Provision of suitable IT infrastructure

The user is responsible, at their own expense, for providing the technical facilities required to use the WebApp. These include an internet-enabled device (PC, Mac, tablet, smartphone) with a current, supported web browser (e.g. Chrome, Firefox, Safari, Edge) and a stable internet connection.

§ 13 Changes to these terms and conditions

(1) The provider reserves the right to amend these T&C by deletions, replacements or additions.

(2) The user is informed of changes by e-mail or by a clearly visible notice at the next login to the WebApp. The user has the right to respond within a period of 14 days from receipt of the notice.

(3) If the user does not object within this period and the provider has pointed out the legal significance of silence and the possibility of objection in the notice, consent to the amended T&C is deemed to have been granted. In the event of an objection, both parties are entitled to extraordinary termination of the user relationship.

§ 14 Contact person and contact details

Our support team is available for all questions regarding the use of the WebApp:

§ 15 Severability clause

The invalidity of any provision of these T&C shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a provision that comes closest to the economic purpose of the invalid provision.

§ 16 Online dispute resolution (ODR)

The European Commission provides a platform for online dispute resolution (ODR). The platform is available at http://ec.europa.eu/consumers/odr/.

§ 17 Consumer arbitration board

The provider does not participate in dispute resolution proceedings before a consumer arbitration board and is not obliged to do so.

§ 18 Final provisions

(1) The contract is drawn up in German. The further performance of the contractual relationship takes place in German.

(2) The law of the Netherlands applies exclusively. In relation to consumers, this applies only insofar as it does not restrict mandatory statutory provisions of the state in which the consumer has their habitual residence (principle of favourability).

(3) If the customer is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in the country, the place of jurisdiction and performance is the registered office of the provider.

§ 19 Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which the contract was concluded.

To exercise your right of withdrawal, you must inform us

by means of a clear statement of your decision to withdraw from this contract. You may use, for example, an email or the electronic withdrawal function we provide.

To meet the withdrawal deadline, it is sufficient that you send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal.

For this reimbursement we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will not be charged any fees for this reimbursement.

Start of services before the withdrawal period expires

After the contract is concluded, JAMES SERVICE begins preparing your participation and providing the agreed services. This may include, in particular, issuing your personal seat card, organising your personal start and – depending on the offer chosen – preparing and holding an introductory call or onboarding.

If you expressly request that we begin these services before the withdrawal period expires and you subsequently withdraw from the contract, a reasonable amount may be payable for the paid services already provided up to the point of withdrawal.

That amount is determined in proportion to the services already provided up to withdrawal, measured against the total scope of services agreed.

Electronic withdrawal

Where the contract was concluded via our online platform and the statutory conditions for an electronic withdrawal function are met, you may also declare your withdrawal using the function “Withdraw contract” provided for this purpose.

The electronic withdrawal function is available to you during the statutory withdrawal period in accordance with the statutory requirements.

Model withdrawal form

You may use the model withdrawal form below for your withdrawal. Using this form is not mandatory.

For printing: download the model withdrawal form as a PDF

§ 20 Storage of the contract text

The contract text (including the T&C valid at the time of conclusion) is stored by the provider and sent to the user by e-mail after the contract is concluded. In addition, the T&C can be viewed at any time in the WebApp or on the website.

§ 21 Contract language

The language available for concluding the contract is German.